Returns and Exchanges

Return and Exchange Policy for Oumad

Last Updated: 27/02/24

Thank you for choosing Oumad. We are dedicated to ensuring your complete satisfaction. Please be aware of our updated policy concerning returns and exchanges.

Policy Overview

a. Returns and exchanges are now permissible within 7 days following the delivery date, except for accessories and gift cards, which are non-exchangeable and non-refundable.

b. Items eligible for return or exchange must be unused, unworn, and in their original packaging.

c. In the case of damaged items, you must notify us with photographic evidence within 3 days of delivery.

Reporting Damaged Items

a. If you receive an item that is damaged, please contact us at info@oumad.co with clear photos of the damage within 7 days of delivery.

b. Ensure that the photos are clear and detailed to assist us in the evaluation process.

Initiating Returns or Exchanges

a. To initiate a return or exchange, please contact us within the 7-day window at info@oumad.co, or reach out via Instagram, TikTok, or WhatsApp. b. Exchanges are subject to item availability.

Shipping for Returns or Exchanges (Including Damaged Item Claims)

a. Customers are responsible for shipping costs associated with returning items.

b. Please return items using a shipping method with a signed-for tracking number to ensure secure and documented delivery.

Contact Information

For any queries or concerns regarding our updated return and exchange policy, please contact us via email at info@oumad.co. For additional information about our products and services, please visit our website at www.oumad.co.